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FAQs

General

The natural nail on my practice hand came off. How do I fix it?

In order to replace the natural nail on your practice hand you will need to perform these steps in order:

  1. Soak off any remaining glue or nail that is left on the nail bed.
  2. Use our silicone primer on the silicone nail bed and wait 15 seconds for it to dry.
  3. Use our labeled natural nails by applying glue onto the bottom side of the nail and then placing it into the cuticle pocket, with the number on the nail going into the cuticle pocket, and pressing down for 15 seconds.

Your natural nail is now replaced.

 

Some acrylic got around the working nail and onto the natural nail on my practice hand. What now?

If you accidentally got some acrylic onto a natural nail of your practice hand, you will need to first try and use a cuticle pusher to pry the working nail away from the natural nail. Keep in mind, this method will only work if the acrylic leakage is minimal.

If this method does not work for you because the leakage is too severe, you will need to soak off both nails from your practice hand and then replace your natural nail.

I received my practice hand today, but I didn't like the color. What can I do?

If you received your hand, and it isn't what you expected, you have 14 days to return it for an exchange to us.

We try to get the colors as accurate as possible, to what you will see in real life, on our website, but depending on what monitor you are looking through and the lighting that you have available to you, the colors may vary slightly. 

How do I use discount code?

To use discount codes on our products, you will need to type code in on the checkout page. Keep in mind, some codes are specific to certain products.

Ordering

Can I cancel my order?

We completely get it, we change our minds too! Once an order is placed, we are able to alter or cancel it as long as it is within 4 hours of when the order was placed. We try hard to get the ordered out as fast as possible and therefore can't cancel or change them after that small window.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

What if I want to speak to someone?

We want to speak to you too! Email us with any questions, concerns, or feedback. We will be sure to get back to you within 24 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Shipping

What countries do you ship to?

We currently only ship to the United States. We plan on being able to ship to different countries in the near future, but that date is undetermined currently. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

Processing orders can take 1-3 days and Standard shipping normally takes 3-5 days. Expect to receive your order in 4-8 days.

Please be aware that during sales, launches or holidays, our shipping may take longer due to order volumes.

My order tracking number states that it has been delivered, but I have not received it. What do I do now?

UPS and USPS both sometimes mark orders as delivered before they are actually delivered. When this happens, you should wait 1 week to verify that the package is missing. Once that is verified, we will begin the recovery process for the value of your items and insure you receive your package.

Refunds and Exchanges

How do I return or exchange a product?

Items must be returned within 14 days after receiving your order. Items must be returned in the same condition in which they were received, be unused and include all the original packaging.

Before sending a return back to us, please email us so that we can assist you in getting that back to us.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.